Refund Policy

At Montsapphire, we are committed to providing you with high-quality, affordable silver jewelry that you'll cherish. We take pride in our trendy fashion jewelry collections and strive to offer the perfect range of pieces for you and your loved ones. However, we understand that sometimes, you may need to return or exchange a product. To ensure a smooth and hassle-free experience, we have established our refund policy to protect your interests and clarify the process.

30-Day Satisfaction Guarantee

We want you to love your Montsapphire purchase, and we stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, you can request a return or exchange within 30 days from the date of delivery. We believe this provides ample time for you to inspect your jewelry and make a decision that you are comfortable with.

Eligibility for Refunds

To be eligible for a refund or exchange, please ensure that your item meets the following criteria:

1. The item is in its original condition and packaging.
2. It must be unworn, unused, and free from any signs of damage, scratches, or alterations.
3. All accompanying materials, such as certificates of authenticity, must be returned.
4. Customized or personalized items are not eligible for returns unless they are damaged or defective upon arrival.

How to Initiate a Return or Exchange

Initiating a return or exchange is a straightforward process:

1. Contact our customer support team at [email address] or [phone number] within 30 days of receiving your order to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging along with all accompanying materials.
3. Clearly label the package with the provided RA number.
4. Ship the package back to us using a traceable shipping method. We recommend using insured and trackable shipping to ensure that the item reaches us safely.
5. Once we receive your return, our team will inspect the item to ensure it meets our eligibility criteria.

Refund Processing

Upon approval of your return or exchange, we will process your request in a timely manner:

• If you are requesting a refund, we will credit the original payment method within [X] business days from the date of receiving your return.
• If you are requesting an exchange, we will ship the new item to you within [X] business days of approving your request.

Shipping Costs

Please note that shipping costs are non-refundable. You will be responsible for the cost of returning the item to us unless the return is a result of our error, such as receiving a damaged or incorrect product.

Contact Us

We are here to assist you throughout the return and exchange process. If you have any questions or concerns, please reach out to our customer support team at [email address] or [phone number].

Montsapphire is dedicated to ensuring your satisfaction with our silver jewelry collections. We appreciate your trust in us and are committed to delivering the best in terms of quality, affordability, and service. Thank you for choosing Montsapphire.